Online builders’ merchant Selco Direct has selected NetDespatch’s popular cloud-based shipping and data management platform to streamline its order fulfilment process. The NetDespatch platform seamlessly connects the company’s online order management system – MS Navision – with the local depot of the APC Overnight parcel delivery network, eliminating the need for manual entry of order details.
Established in 1895 in Birmingham, the family owned Selco has grown into a highly competitive and respected trade only builders’ merchant, with 40 stores spanning four regions in England and Wales. With plans for further growth in the coming months, Selco Direct was launched in June 2015 to serve people in areas where, as yet, the company has no bricks and mortar stores.
NetDespatch is retained by APC Overnight depots to provide free consultancy and cloud based shipping and integration solutions to their customers. The NetDespatch Retail Solutions team worked with Selco to implement a fully integrated fulfilment and despatch operation where orders are automatically downloaded from MS Navision and sent to NetDespatch. The solution then makes the correct shipping labels available in the warehouse and notifies the local APC depot – Express Logistics (Nottingham) – that parcels are ready for collection. The parcels are delivered by APC Overnight; the UK’s largest next-day delivery network.
The new operation was implemented in June 2015, and the company has already seen a very positive response to the new initiative due to the rapid automated fulfilment via NetDespatch and delivery provided by APC.
“Our customers are getting their orders delivered the next day, or within two or three days for those in more remote areas, ” said Patrick McCafferty, Senior Business Analyst, Selco Direct. “Our stores are predominantly in the South and Midlands and our Direct offer allows us to reach a new customer base across the UK. Many of the early online orders came from customers in areas where we have no stores and, as our advertising campaign has expanded, we are seeing online order volumes picking up for both new and existing customers.”
NetDespatch is retained by postal and parcel carriers to provide innovative shipping solutions for their customers through an easy to use secure web-based platform that automates the connection between order processing, despatch and delivery, even if the orders are received in one location and despatched from another. There are no costs involved for installation, training or support, and the system is available instantly online.