SodaStream has managed to cut order processing time despite increasing sales volumes, thanks to a cost-free solution from NetDespatch which integrates the company’s order management system with the APC Overnight parcel delivery network.
NetDespatch has improved SodaStream’s order fulfilment and despatch processes with a solution that seamlessly integrates the company’s Magento order processing system with the APC Overnight network via their local depot, Team C Express Logistics.
The Cambridge-based home carbonated drinks supplier processes around 50,000 orders per year. Prior to implementing NetDespatch, the company had to manually input orders and print address labels. As the business grew, the company wanted to eliminate manual processes, both to save time and improve efficiencies.
After assessing SodaStream’s order fulfilment procedures, NetDespatch’s Retail Solutions team helped with the implementation of a seamless integration with SodaStream’s Magento eCommerce and warehouse system. Collaboration between Magento specialists Xtento and Session Digital, means that the data is transferred directly from Magento to NetDespatch in real time using a web services solution. Labels are then automatically printed in the warehouse via the powerful NetDespatch Connector local printing application, and a notification is sent to the carrier that consignments are ready for collection.
“The NetDespatch solution is saving us time and man hours,” said Georgia Carrano, Digital Marketing Manager, SodaStream. “We have been able to use our warehouse staff more effectively, redeploying some to other areas of the business despite an increase in sales volumes.”
NetDespatch works closely with postal and parcel carriers, and provides a cost-free shipping solution for their customers through an easy to use secure web-based platform that automates the connection between order processing, despatch and delivery, even if the orders are received in one location and despatched from another. There are no costs involved to retailers for installation, training or support, and the system is available instantly online.