Dorset based novelty gift maker, Made Lovingly Made, has speeded up its order fulfilment processes with the help of a web-based integration solution from NetDespatch, which seamlessly connects the company’s order management system with its parcel delivery network.
Made Lovingly Made makes unique personalised gifts and novelty products out of ethically sourced wood, from cufflinks and necklaces to key rings and jigsaw puzzles. Produced in Made Lovingly Made’s workshop in Christchurch, Dorset, these products are sold through the company’s own website and the NotOnTheHighStreet.com marketplace.
Prior to implementing the NetDespatch solution, Made Lovingly Made had to manually download orders and then print the despatch labels in bulk, and the growing business really needed more automation and flexibility in its fulfilment and despatch processes.
When another company using the same carrier recommended the NetDespatch solution, Made Lovingly Made called in the NetDespatch Retail Solutions team, who evaluated Made Lovingly Made’s operations and suggested utilising the powerful NetDespatch Import Engine, which they could configure themselves, to map the data from their website and NotOnTheHighStreet.com, and transfer it to the NetDespatch servers.
The retail Solutions team also suggested the use of Parcel Despatch, the NetDespatch innovative online scanning solution, would enable the retailer’s despatch department to scan the barcodes on pick-and-pack notes to print off labels as required. Once all labels have been printed for the day, the Sales Order Summary can be printed, which automatically transfers the data to the Carrier’s Online Business Account.
“The NetDespatch solution enables us to quickly process all of our Royal Mail orders for despatch,” says Tony Carr, Director of Made Lovingly Made. “On a busy day, the solution saves us eight man hours.”
NetDespatch works closely with postal and parcel carriers, and provides a cost-free shipping solution for their customers through an easy to use secure web-based platform that automates the connection between order processing, despatch and delivery, even if the orders are received in one location and despatched from another. There are no costs involved for installation, training or support, and the system is available instantly online.