Jungheinrich UK Ltd has announced the appointment of Steve Shakespeare to the position of Director of Customer Service replacing Nick Allen, After Sales Director.
Steve brings a wealth of experience, joining the industry at the age of 16 as an apprentice and accumulating an in-depth knowledge of the forklift truck sector over a twenty-year period working for both a leading dealership and major lift truck manufacturer. He returns to the industry after fulfilling the role of managing a commercial vehicle dealership.
Steve Shakespeare commented: “I am delighted to join Jungheinrich UK, a brand synonymous with innovation and high-quality products and services. I am looking forward to leading a UK customer service team that has a long-established and hard-earned reputation as one of the industry’s finest providers of service support.”
He continued: “We have some excellent people within the team and together we will continue to deliver class-leading services to our ever expanding customer base.”
Jan Lorenz, Managing Director, Jungheinrich UK commented: “Excellence in customer service is absolutely essential in our highly demanding, time-critical industry. I am delighted that someone with Steve’s extensive industry experience and thorough understanding of customer expectations, has joined Jungheinrich UK’s management team to head-up such an important part of our business.”