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New appointment will drive Jungheinrich UK’s customer service performance to new heights

New appointment will drive Jungheinrich UK’s customer service performance to new heights

Jungheinrich UK Ltd has announced the appointment of Steve Shakespeare to the position of Director of Customer Service replacing Nick Allen, After Sales Director.

Steve brings a wealth of experience, joining the industry at the age of 16 as an apprentice and accumulating an in-depth knowledge of the forklift truck sector over a twenty-year period working for both a leading dealership and major lift truck manufacturer. He returns to the industry after fulfilling the role of managing a commercial vehicle dealership.

Steve Shakespeare commented: “I am delighted to join Jungheinrich UK, a brand synonymous with innovation and high-quality products and services. I am looking forward to leading a UK customer service team that has a long-established and hard-earned reputation as one of the industry’s finest providers of service support.”

He continued: “We have some excellent people within the team and together we will continue to deliver class-leading services to our ever expanding customer base.”

Jan Lorenz, Managing Director, Jungheinrich UK commented: “Excellence in customer service is absolutely essential in our highly demanding, time-critical industry. I am delighted that someone with Steve’s extensive industry experience and thorough understanding of customer expectations, has joined Jungheinrich UK’s management team to head-up such an important part of our business.”

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