to measure is the 14% sales uplift we’ve seen at the RFID stores compared with our non-RFID stores," Livingston reports in the video. "This is due to the fact that we have more items on display for the customer and we have improved customer service at the RFID stores."
Livingston explains that the item-level RFID inventory management system boosts customer service by facilitating faster selling floor replenishment and greater sales assistant availability. The system guides replenishment specialists to the correct areas in stockrooms, which allows them to quickly retrieve merchandise, restock it on the selling floor and tend to customer needs. As a result, service time has improved 10 – 25%.
Other key item-level RFID inventory management system metrics: The system delivers 99% visibility of store inventory and can reduce labour by up to 30% and inventory by 15%.