Evolution Time Critical improves the service offered to its growing German and Eastern European customer base with the opening of a local 24/7 facility
Evolution Time Critical, the automotive emergency logistics specialist, has opened a new facility in Germany to complement its existing round-the-clock operations in the UK. The new office will give Evolution’s customers in Germany and emerging Eastern European markets the benefit of local language support. It provides them with one-stop access to the full range of critical delivery solutions, including fixed wing charter, helicopter charter, onboard courier, express airfreight and dedicated road transport.
The new centre at Düsseldorf airport, which is operational now, is staffed 24 hours per day, 365 days a year by personnel with extensive experience in local and international critical deliveries as well as the particular challenges of automotive logistics. It offers Evolution’s guaranteed response within 15 minutes from customer call to a full price and schedule.
“While we solve emergency logistics problems for customers all over the world, the German automotive industry, both OEMs and component suppliers, is an extremely important customer group for us,” explains Brad Brennan, Evolution Time Critical Director. “So it made perfect sense to pick Germany as the location for our first mainland European operations centre.”
“Communication is as important as world-class scheduling expertise for clients whose production lines depend on us getting parts to them in time,” continues Brennan, “So our German customers relish being able to talk to someone in their own language. That’s proving to be just as important for customers in the emerging economies of Eastern Europe, such as Hungary and the Czech Republic, many of whom would rather speak German than English.”