Nightfreight supply chain specialist achieves delivery record during big freeze

National supply chain specialist Nightfreight helped its customers avoid

the costly delays of the 'big freeze', with a 98.86 per cent on-time

delivery record during December 2010.


The adverse weather saw Nightfreight introduce 506 more vehicles in

response to a surge in demand from B2B customers, who switched

deliveries from multiple carrier providers to Nightfreight to ensure

consignments were delivered in time for Christmas.


It managed to clear all B2B consignments from its nationwide 'shared

user' network of 53 depots, with almost 0.5 million deliveries made

before the 25th December 2010.


Managing director of Nightfreight, Peter Louden says customer experience

was our top priority during this difficult period.


He said: "This is once again another example of Nightfreight going the

extra mile to deliver the highest standards of customer satisfaction for

its customer base.


"It was a tremendous team effort from everyone at Nightfreight and a

great result for our traffic, sales and customer care teams, who all

joined forces to focus on customer delivery."


Darren Cusworth, logistics general manager of Eland Cables, says

Nightfreight helped maintain both a high delivery standard and a 'next

day' service offering to customers.


He said: "We have used Nightfreight to deliver our parcel freight for

over four years. They offer our business excellent customer service and

value for money.


"When we did experience some failures in isolated local areas where the

weather was extreme and hence made deliveries impossible, Nightfreight

worked extremely hard to help us recover our delivery performance to our

customers ensuring any delays were kept to a minimum."


Vivien Gallagher, operations manager of Spark Response, said:

"Nightfreight continued to provide an excellent service throughout the

adverse weather conditions, with minimal impact to our delivery promise

and meeting customer expectations."


Established in 1984, Nightfreight offers four main delivery channels as

either stand alone services or multi configurable options including

single parcel express and non-standard freight, two-man shared user home

delivery nationwide, a specialist warehousing, handling and installation

'white glove' service and dedicated logistics.