in the Black Book of Outsourcing – Ranked No 1 in the Travel Industry. London, 08 July 2008: NIIT Technologies Ltd, the global IT services provider headquartered in Delhi, India, with offices in High Wycombe, was ranked No. 1 in the prestigious Black Book of Outsourcing 2008 Travel Industry user survey. The survey covers contracts held by 1200 of the top airlines, hotel chains, cargo companies and other travel corporations globally.
According to the survey findings, NIIT Technologies won the Top Honors and excelled in both sections of ITO and BPO as well as together as a bundled ITO/BPO supplier.
Commenting on the achievement Mr. Arvind Thakur, CEO, NIIT Technologies, said, “Achieving top rank in the Black Book of Outsourcing reinforces NIIT Technologies ability to deliver business value through sharp focus on selective industry segments.”
The travel industry is a key focus of NIIT Technologies with 25% of its revenues arising from services to this sector. The survey was conducted by evaluating outsourcing vendors across 18 key performance indicators of operational excellence.
The annual study, conducted by the outsourcing management consulting firm Brown-Wilson Group, recognizes excellence among global service providers that demonstrate superior management practices, leadership and outstanding performance.
Mr. Ravi Pandey, UK Head, NIIT Technologies, said, “The focus through specialisation in the travel and transport industry has differentiated the company leading to a growing base of satisfied clients”.
The Black Book aids decision making by supplying the most valid and premium knowledge about the complex and dynamic outsourcing marketplace. Released first in May 2005 by John Wiley and Sons Publishers, the “Black Book of Outsourcing” is the world's best selling business book on the subject.
About NIIT Technologies
NIIT Technologies is a leading IT solutions organisation, servicing customers in North America, Europe, Asia and Australia. It offers services in Application Development and Maintenance, Enterprise Solutions including Managed Services and Business Process Management to organisations in the Financial Services, Travel, Retail and Distribution, and Government sectors.
NIIT Technologies' software development processes are assessed at SEI CMMI – Level 5 Version 1.2. Its human resource processes are assessed at the highest-level of maturity at PCMM Level 5. Further NIIT Technologies has processes and systems for information security management certified in accordance to the ISO 27001 standard, and its facilities offering Managed Services conform to ISO 20000 standard of Service Management.
For further information please visit www.niit-tech.com