Based on its ability to provide an efficient and reliable distribution service, Norbert Dentressangle has won a new international contract with RAGT Seeds Ltd, a leading crop developer for agriculture.
Cambridge-based RAGT Seeds is part of the French RAGT Group, a major European seeds business, which has been supplying farmers on the Continent since 1919. The company produces new and improved seed crops, including the cereals, wheat, barley and durum, as well as maize, grass and winter oilseed rape.
Because of the specialist nature of seed supply and the tight deadlines that need meeting, both within the UK and overseas, on time order despatch becomes very critical to meet customers’ seasonal requirements.
"A major problem we faced using other transport companies was the unpredictability of collection times. There were days when there were non-collections and no explanations as to why. Not only was this very frustrating for us but also our customer, who is expecting goods by a specific date," stated Nick Palmer, Assistant Production Manager at RAGT Seeds.
"A reliance and trust with our transport provider is very important. The communication on the progress of goods in transit can often be overlooked, but again is a critical factor during the busiest period of the year for our business from mid-August through to mid-November."
An equally important issue is the careful handling of palletised goods between European countries. As a plant breeding company virtually all deliveries are of seed, some of which is very limited in quantity and is an extremely precious commodity. Meticulous transport standards are vital as any damage to product can be very expensive, and potentially damaging to on-going breeding programmes.
Mr Palmer said: "From my very first meeting with Norbert Dentressangle it was obvious that they were a company that was fully focussed on the needs of the customer. They not only listened to what was needed but followed up the initial meeting very quickly with some very competitive pricing structures.
"Another major plus point is the fact that collections can be made on the same day as booking when required. Overall Norbert Dentressangle has gone beyond the expectations I’ve had and I feel 100% positive that the greatest care is taken once the goods leave the RAGT warehouse."
RAGT is also using Norbert Dentressangle’s dedicated web-portal ‘MyND’. The online tool ensures the company has easy access to real time supply chain information, such as tracking and proof of delivery data, as and when required.