North West manufacturer Sovex has renewed a major servicing agreement with DHL Express UK & Ireland, the express delivery services and international shipping experts.
The Prenton-based materials handling specialist will service and maintain machines operating in close to 50 DHL Express depots across the UK. The news comes as Sovex reports a 25pc expansion to its servicing division in the last 12 months, now employing a total of 41 engineers – up from 33 on the same period last year.
Sovex managing director Michele Dematteis said the firm is experiencing rapid growth with turnover surging to more than £24million since setting up in 2002. It was recently named the fastest growing company on Merseyside, and listed number 82 in the 2014 Virgin Sunday Times Fast Track Top 100.
“We are thrilled to have renewed our servicing agreement with DHL Express in the UK,” said Mr Dematteis. “Our relationship goes back to 2009, when we signed an initial contract to service and maintain machines in 46 depots across the UK. We have now extended this agreement for three years, for the second time running.
“Sovex is best known for manufacturing vehicle loader and transport conveyor systems, largely for the post and parcel market. As the only firm that provides a 24/7, round the clock servicing operation (see notes to editors) our rapid response time is key.
“We provide guaranteed emergency response of two or four hours; or next day to anywhere in the UK – often-reaching clients in two hours or under. This helps customers minimise operational downtime. Our engineers carry more than 1,500 spare parts and can often repair equipment on the spot. We fix around 98pc of reported breakdowns on the first visit.”