PALFINGER will be presenting a concept for digital instruction and delivery at bauma 2019 in the form of ‘instructable’. This is aimed at making the rental of access platforms far simpler in future by shortening instructional processes, allowing access to important data easier and designing documentation to be more reliable. Instructors and customers of rental companies in particular will benefit directly from this.
The concept, developed by PALFINGER 21st together with PALFINGER Platforms, is another tangible result of the digitalisation strategy, which the company is aiming to use to align itself even more closely with end customers. For Andreas Klauser, CEO of PALFINGER AG, digital instruction tool instructable shows ‘that PALFINGER is on the right track with its new innovation unit in the company, in that we are thinking systematically and in tandem in terms of digitalisation and service and can afford to develop completely new approaches to lifting solutions.’
Smart instruction: the future of technical handover
Through standardised instructions, optimised checklists and access to all important data, instructors and operators alike benefit from complete device training and reliable documentation. instructable pools all important information regarding rental equipment, consequently simplifying the complete administration, delivery and return processes. And, in the event of damage, the instructable app enables a straightforward procedure for damage assessment, because all details of both parties are always visible. Furthermore, the expanded selection of languages ensures that all data can be provided in a number of languages, if desired, so that there is no barrier to communication between instructor and operator.
The objective of instructable is to design the entire process of renting access platforms to be simpler, more transparent and more efficient – from seamless handling and transfer of information to damage assessment. As a digital service solution, the app complements existing PALFINGER products and makes them significantly more convenient for users.
instructable is intended to bring all important information about access platforms to precisely where it is needed in the rental process. Firstly, to the lessor, which can, if required, call up the current booking status, equipment history and information regarding any damage at the touch of a button and in real time on any mobile device, thereby also allowing it to standardise the complete delivery and return processes. Secondly, it is also useful to the customer, who can get to know the current rental equipment and its specific requirements quickly and easily, consequently making it possible to operate the device more safely and more efficiently.