MHW Magazine News and stories from the Materials Handling Industry
The Palletways Group, Europe’s largest dedicated network for the express delivery of palletised freight, has launched its strategic blueprint to dominate the pallet network sector for years to come.
The Group set out its Vision 20:20 strategy last week (Monday 17 November), which it has been developing for the last year as a key part of its plans to come out of the challenging economic climate as an even stronger business.
The blueprint includes:
An extensive programme to optimise territory boundaries served by members to bring about significant operational efficiencies and cost savings from improved delivery drop density and better trunk balances. The move will also support Palletways commitment to delivering continuous improvement in customer service excellence and satisfaction.
A Digital Information Hub – a first for the industry – which provides extensive operational and customer data in real time to improve processes, communication, traffic planning and vehicle utilisation. It covers everything from: live vehicle status information, which enables constant checks to be made on the location and delivery of all consignments and the proactive management of consignments at risk of any delivery issues; to delivery profiling, visualised on a heat map to show where deliveries are currently been made and opportunities for customers to serve new markets nearby.
The roll out of an online trading operation. This will mean customers can book their express palletised freight orders direct online for the first time ever. Development has been undertaken and testing is due to follow shortly with a planned launch in early 2015.
The launch of a web-based customer satisfaction research tool, which can be used by all members to gain invaluable feedback from customers so that they can fully understand their needs and respond accordingly with new service developments and improvements.
A major brand communications programme to clearly promote Palletways as the market leading pan-European pallet network.
The Vision 20:20 strategy will also see Palletways continue to build on recent business development initiatives. In the last year the company has enhanced its member commercial support, which has included assisting Network Members with the recruitment of their own Sales teams and appointing Palletways Partnership Sales Managers, to help them generate sales. In addition, there will be a continued focus on gaining national accounts to support member trunk balances and build on recent business wins such as Yankee Candle.
Says Luis Zubialde, Managing Director of Palletways UK: “Our Vision 20:20 strategy is our blueprint for the future and sends out a clear statement that we are determined to take the pallet network sector to a whole new level for the benefit of our members and customers. In doing so, we aim to maintain our commercial success and market leadership.
“Ultimately Vision 20:20 sets out to transform the way pallet networks operate and is focussed on continuously improving on what we have done before in terms of efficiencies and adding value to our customers.”
