Leading UK independent and national wholesaler, Palmer and Harvey, has implemented the TranSend electronic proof of delivery (ePOD) software system and back office solution incorporating a new Executive Dashboard that provides managers with a single view of all delivery and tracking data in a graphical format and full drill-down to every detail for routes, vehicles and customer deliveries.
The drivers use the PDA system for individual job instructions, to record deliveries including any exceptions, to scan sandwich collections and to record delivery assets – all using Motorola ruggedised mobile computing devices. The PDA also incorporates a panic button facility for added driver security when handling valuable stock items.
The result for Palmer and Harvey is a fully integrated delivery management operation that helps to drive out costs and improve efficiencies as well as enable a more pro-active customer service which is vital to customer retention and new customer acquisition.
This high level of visibility with multi-level access points has a direct positive impact on driver performance and route compliance with a 5-10% improvement in planned vs. actual mileage.
Going forward, Palmer and Harvey will set up tolerances for driver performance, such as 10% more mileage than planned, which will drive further efficiencies and cost reduction estimated to save an additional £100,000 per annum.
Richard Slater, Logistics and Development Director at Palmer and Harvey, comments:
"At Palmer and Harvey we’re on the roads delivering to over 50,000 customers a week. As Britain has one of the busiest and most congested road networks in the world, issues arise regularly and have a knock on affect on delivery schedules. TranSend ePOD and the Executive Dashboard drive our delivery operation and we are seeing the benefits in operational efficiencies and cost savings to our business. By having real-time information visible at each depot and at head office, we are immediately alerted to any potential issues and able to respond quickly. The system has been designed using our performance measures so we can run our delivery network more efficiently. This means that we can focus on developing our value-add service to customers and potential customers."