Paragon Software Systems has launched a new, innovative web-based information support service. Exclusively for Paragon customers, the new Paragon World web portal provides a wealth of information designed to help users, managers and directors to get the most from their Paragon routing and scheduling software.
"The new portal is the culmination of a lot of hard work that we’ve put into providing more exclusive online support for our customers. We’ve approached the design of Paragon World from the end user perspective so that everything we provide within the portal actually does help them with their Paragon systems. It provides a wealth of useful information to users, including our new Knowledge Bank, which contains more than 200 documents, how to guides, FAQs and other Paragon related information. There is also a secure file transfer area to make it easy for customers to send and receive documents safely," says William Salter, MD, Paragon Software Systems.
The web portal provides special access to services such as Live Chat, where users can send a question to the Paragon support team and get an answer by return. It also provides access to TeamViewer, which enables Paragon specialist consultants to access customer systems for faster problem solving. Both these features are designed to help users get to the root of any issues as quickly and efficiently as possible. In addition, users will get access to past webinar recordings, which is an invaluable resource for hints and tips, learning about new features and functionality, and specific software options.
"Paragon World has been developed by the Paragon team to help improve the service we offer to our valued customer base. We hope they will enjoy using Paragon World, find it useful and benefit from the information that they find there. We are looking forward to getting feedback on the service as this will help us to continually refine Paragon World as our clients’ information and support needs change," adds William Salter.