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Paragon trains Linde’s "super user" group

Transport professionals from around the world converged on Windsor last week to learn about the latest innovations in transport routing and scheduling technology. Visitors from The Linde Group, a world-leading gases and engineering company, attended the five-day intensive training course, hosted by Dorking-based Paragon Software Systems, to ensure they are fully proficient in the transport-related tasks they perform every day and to learn about the benefits of using tactical analysis and scenario testing as Linde continues to work towards its goal of having an ‘optimal delivery supply chain’.

The Linde Group is well advanced in its deployment of Paragon’s routing and scheduling software all over the world to automate and optimise its transport operations. The software has helped Linde to improve customer service levels, particularly with critical deliveries, and has already enabled operational savings in many of its worldwide operations.

With approximately 63,000 employees working in more than 100 countries around the world, it’s important for Linde that employees are kept up to date with technology and software developments, especially when it comes to the Paragon system that they use every day.

Linde’s largest division, Gases, has three reportable segments – Europe, the Middle East & Africa (EMEA), Asia-Pacific and the Americas. These are divided into eight Regional Business Units (RBUs). Paragon’s training courses are intended for both new users and regional "super users" – those who advise users and help with system set-ups. Users also learn techniques such as tactical modelling for what-if situations.

According to Linde’s Global Project Manager Andrew Martin, the purpose of this – the second such training event provided by Paragon – was to create and develop a group of experts to provide regional support for Linde’s workforce around the world. "Paragon is a crucial system for us at Linde, supporting transport efficiency on a global level. These week-long training events are an excellent way of ensuring our planning teams can come together, and learn from the Paragon team and each other for the greater good of our global business," comments Andrew Martin.

"Each country is charged with achieving a set of metrics," says Simon Mitchell, Support Team Manager at Paragon. "The training empowers Linde’s staff to use Paragon to help them achieve their objectives."

Linde now has a group of up-skilled "super users" who are able to assist and support Linde’s Paragon software users anywhere in the world.

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