In today’s fast moving society, busy lifestyles increasingly demand
convenience: what you want, when you want it – fast, simple products and
service which make life that little bit easier. bpost, the Belgian
company responsible for the delivery of both national and international
mail turned to Pitney Bowes to help find a way to cater for this
demand. The result is an innovative electronic locker system, delivered
by Pitney Bowes in partnership with ByBox.
bpost use ByBox’ electronic locker system in Belgium to enable their
customers to pick-up and deposit parcels 24 hours a day, 7 days a week.
Named the bpack 24/7 project, the deal came about in March 2011 when
bpost selected Pitney Bowes to supply a solution which would give
customers 24/7 access to parcels. Following a successful trial, and in
order to be ready for the commercialization in 2013, ByBox is producing
and installing 32 bpack 24/7 parcel stations by this month. Moreover, an
order for an additional 40 units was confirmed to be rolled-out before
the end of the year.
Pitney Bowes realised the strength of ByBox in providing a round the
clock parcel delivery and return service. As a result, a partnership was
formed in order to meet the specific needs of bpost customers. ByBox now
provide the complete solution to Pitney Bowes – consisting of hardware,
software, IT infrastructure and the installation of locker banks – and
Pitney Bowes is in charge of the daily maintenance and servicing of the
ByBox brings a wealth of experience, having worked with other major
postal companies. Using their experience, and by closely working with
Pitney Bowes and bpost, ByBox developed a completely tailored solution
which integrated easily with bpost’s existing set up.
ByBox offers significant unique advantages over other companies,
especially the variety of options they offer; from the user interface on
the locker banks, the different functionalities available, the sizing
flexibility and the ease of installation.
ByBox and its capabilities are more service oriented and customer
focused, which are fundamental to making these new solutions successful
and to building long-term partnerships. This commitment to quality and
service looks set to lead this triad to success and causing a revolution
in the delivery market.
Guido Rietti, Regional General Manager Italy, Spain, Portugal, Benelux
and Partner Channels, Pitney Bowes, comments: "Our vast postal sector
knowledge enables us to source expert partners to fulfil specific
solution requests. The ByBox partnership brings precisely the level of
innovation, convenience and security that bpost demanded."
Jan Vandenneucker, Managing Director of Parcels Europe, bpost commented,
"ByBox proved to be a true partner when we presented our 24/7 service
for sending and receiving parcels via electronic lockers. Their
experience and expertise matters when it comes to developing the
solution as well as making it work".