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Restructuring results in improved service for SOMERSTOTALKARE customers

A leading supplier of heavy duty vehicle lifts has restructured its engineering team to reduce downtime for customers in the logistics industry.

SOMERSTOTALKARE now has two separate aftercare divisions; one to carry out routine maintenance and the other to respond to breakdowns.

Scott Gilliam, the company’s service manager explained the move would improve efficiency within the business, as well as benefitting customers.

"It will also allow our seven preventative maintenance engineers to concentrate on scheduled services and six reactive engineers to respond more quickly in the rare event a customer has a breakdown or other unexpected problem." He said.

"Dividing the team into two separate divisions will enable the engineers to really concentrate on their area of expertise. As a result, reactive engineers have reduced callout time for breakdowns on average next day, but more often than not the same day."

As well as the new designated roles for engineers the Halesowen-based company has also reassigned all its customers service dates so that postcode areas are visited on a more efficient basis every six months.

"Overall these changes are a win-win for both the company and its customers," Scott added.

SOMERSTOTALKARE offers service packages for preventative maintenance of vehicle lifts across a wide range of industry sectors, including logistics, public transport and waste disposal. It can also offer thorough inspection reports for lifting equipment and operator training to ensure compliance with Health and Safety requirements.

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