UTL, the part of Unipart Group that focuses on the telecoms, media and consumer sectors, has renewed its fulfilment contract with the Royal Society for the Protection of Birds (RSPB) for a further three years. The contract, originally awarded in 2009, will see UTL continue to handle all of the charity’s e-retail, trade, retail logistics and will be serviced from the companies shared user eFulfilment hub in Weedon, Northamptonshire.
The RSPB sells a wide range of products to both members and non-members through its website, www.rspb.org.uk, and mail-order catalogue, its 23 shops across the UK, supermarkets and a growing number of, garden centres and other selected outlets, to fund the charity’s conservation efforts.
Simon Ranner, Consumer Sector Director said, "We are delighted to be continuing to work with the RSPB, I am confident that the team will deliver excellent quality and turnaround times, as they do already for many of our customers throughout the UK, supporting a great customer experience. It is also highly satisfying to think that our work with the RSPB helps them to provide further funds for their UK and worldwide conservation work."
Roy Roddy, RSPB’s Fulfilment Manager, said "The RSPB’s trading operation raises over £3 million profit a year for the charity’s conservation work, so it’s vital that we offer our supporters and customers a first class service with a ‘same day dispatch’ on orders placed on the web site, with cost effective deliveries and to our required high quality and environmental standards. UTL continues to demonstrate that they can help us deliver an excellent customer experience."