SATO, a leading supplier of automatic identification and data acquisition systems, is setting up a new technical service centre in Hilden, Germany, which will optimise customer service processes in order to provide customers with better service, higher availability and faster order processing. In addition, as part of ongoing optimisation measures and more effective customer support, the company is merging its two German branches and relocating the Sales & Marketing team, Customer Service and the management of SATO Germany to one new office in Heidelberg.
"In our business it’s essential to constantly analyse and improve our internal processes and customer service," said Detlev Müller, General Manager of SATO Germany. "Like many of our customers, we give high priority to efficiency. With the new location in Heidelberg and our Technical Service office in Hilden, we can provide better and faster service from order receipt to delivery and assist our customers more quickly with custom modifications or technical problems. In addition, we are now able to offer our partners an extensive range of training courses at both locations."
In addition to being close to SATO’s dealers and customers, Hilden is a strategically favourable site for the Technical Service office thanks to its central location between the headquarters of the SATO EMEA organisation in Belgium, the European transfer centre in Rotterdam, and the new SATO Germany company office in Heidelberg. Along with custom printer configuration, the Technical Service team is taking over responsibility for materials testing, service orders and repairs.
SATO Germany requests that all interested parties, customers, suppliers and business partners use the new contact data effective immediately. Returns can only be accepted after prior approval and must be addressed to the Technical Service Centre in Hilden.