Garage and industrial door manufacturer Hörmann has strengthened its maintenance and repair team with the appointment of industrial service manager Phillip Clark.
Phillip joins Hörmann with over a decade of customer service experience, having previously worked as a customer relations officer for TNT, before supervising a call centre team at CEVA Logistics. Most recently, he has been heading up the service team at electric tug maker MasterMover.
In his new role, Phillip will be overseeing the operations of Hörmann’s 17-strong service team of engineering and office staff. He has been tasked with strengthening the manufacturer’s relationships with trade partners, increasing efficiency and enhancing customer service.
Phillip commented: “Hörmann is a respected brand with a growing service team that I’m excited to now be part of. The department has huge potential; I’m looking forward to driving further progress and providing the best possible support for customers.”
Phillip will oversee all aspects of industrial service at Hörmann, from on-site maintenance and repair, through to the technical advice and spare parts provided to end customers, such as Sainsbury’s and Network Rail.
David Newcombe, managing director at Hörmann (UK), said: “Phillip has an in-depth knowledge of the logistics industry, which was exactly what we were looking for in a service manager. We wanted someone who understands our customers’ needs and also has the experience to be able to lead a busy team, and Phillip fitted the bill.”