Sidhil Ltd is one of Europe’s foremost manufacturers of hospital and home health care furniture and accessories. They are a principal supplier of specialised equipment to both the private and public healthcare markets in the UK as well as into an increasing number of international markets.
In order to streamline their customer delivery and collection process using their own fleet of 15 vehicles, Sidhil will implement TranSend integrated routing, ePOD and delivery management.
Customer order data is fed from Sidhil’s Syspro order processing system, including delivery location, product details, customer delivery dates and any specific time windows. Using this data, TranSend builds and optimises routes to make the most efficient use of their vehicles and drivers, allowing manual adjustment if required. These routes are then pushed through to the back-office delivery management system and onto the drivers’ PDAs.
The TranSend app will run on standard Android smartphones and provide drivers with their allocated route for the day, complete with detailed instructions, including vehicle safety checks and any special instructions at each customer drop or collection.
Due to the nature of Sidhil’s products for the healthcare market, they need to keep a permanent record of all delivery and collection activity for each customer. TranSend enables them to capture product serial numbers at the point of delivery and collection and this data is automatically recorded against each customer order on their Syspro system, enabling same-day invoicing.
The TranSend web-based back office system provides managers and customer service staff with complete visibility of each route using GPS tracking from the smartphone. Any events and exceptions that have occurred along the route are captured, to measure driver compliance against the planned route and provide detailed end-of-day reports.
The TranSend system also allows Sidhil to measure supply chain delivery compliance in terms of the right product being delivered to the right place at the right time.
Sidhil can also design their own user-defined KPI dashboard, which will provide real-time views of the delivery operation to highlight any exceptions to the delivery plan.
Lynne Dixon, operations director at Sidhil Ltd, explains how TranSend will help them to offer exceptional customer service whilst controlling the cost of delivery.
"At Sidhil, innovation and quality are vital aspects of our work. TranSend offers the latest in delivery management functionality in a cost-effective system that is easy-to-use for both drivers and back-office staff and enables us to meet our customer promises more efficiently. As well as providing tools to plan and optimise routes, TranSend will help to better measure and monitor our delivery success rates, remove the paper processes and have immediate access to delivery information. This means that we can provide customers with accurate updates on delivery status, automatically record product serial numbers against each customer and deal with any delivery issues as soon as they arise."