Very few people would buy a new car without a test drive, or a house without at least one visit and evaluation. So why would a manufacturer make a significant investment in new capital machinery without having the chance to test it?
Spiroflow Ltd renowned for its unrivalled product range and superior standards of customer service is one of the few suppliers of conveying and weighing equipment to offer a full state of the art testing process prior to purchase.
Spiroflow believes that customers should have complete confidence in the efficiency of their new systems, regardless of the level of investment. The world-leading manufacturer of conveying and weighing systems actively encourages customers, old and new, to use the fully equipped test centre at its Lancashire site before purchasing any of its Flexible Screw Conveyors, Aero Mechanical Conveyors, Tubular Cable and Chain Drag Conveyors, Vacuum Conveyors, Bulk Bag Dischargers, Bulk Bag Fillers or Ingredients Handling and Weighing Systems.
Whether the equipment is required for efficiently conveying food ingredients such as flour, cereals and coffee granules or accurately controlling the flow of materials for the chemical and water treatment sectors, high quality testing facilities like those at Spiroflow can reassure customers that the systems they are planning to invest in will provide optimum performance and offer value for money.
Spiroflow says that carrying out thorough throughput and degradation trials using its conveying, bulk bag filling and discharging technology – replicating the client’s working conditions including temperature and humidity – can iron out any flaws and ensure each system will meet requirements. Spiroflow works closely with the customer on the testing, sharing the results for analysis and, if necessary, conducting follow-up tests.
Offering this outstanding level of customer service is part and parcel of the Spiroflow experience and is one of the reasons why companies in the food, chemicals and process industries return again and again to Spiroflow for their filling, discharging and conveying needs.
Spiroflow’s After Sales Manager, Jeanette Carter, explained: "We offer a comprehensive testing and installation facility because we want to make sure the client is buying the right equipment for the product. Once we have a guideline from the customer, a dedicated test engineer will set up the trial in accordance with those requirements. He will also make additional recommendations if he believes it will improve the process.
"For example, if we set up a system with a spiral conveyor and the product is smearing or sticking to the tube wall, we can change the profile of the spiral to achieve the result the customer is looking for and the throughput requirement that they are aiming for as well. We can monitor changes to bulk density during conveying or assess the effect of conveying at very steep angles. Obviously we are also careful to ensure safe working practice and satisfy COSHH and ATEX regulations."
The company’s technical and engineering expertise has led to it developing an international reputation for an unrivalled range of products with state-of-the-art control systems. Underpinning this high quality equipment is Spiroflow’s willingness to invest in a modern testing facility as part of its first-class customer support.