Carlsberg has just extended its SSI Resident Maintenance Service Agreement with SSI Schaefer for an additional three years. The agreement paves the way for a new type of contract in connection with large, complex systems and describes intelligent and differentiated maintenance.
To offer a customised service on request is becoming more important than ever. It requires not only expertise, coordination and resources, but it is also a value-adding partnership with the customer.
SSI Resident Maintenance means that an SSI Schaefer team is stationed permanently at the customer’s site, in this case in Denmark, and works actively and dynamically with the client. The team responds quickly and effectively to problems and participates in work processes and meetings.
"With its main logistics centre in Fredericia, Denmark, Carlsberg is an important partner for SSI Schaefer in Northern Europe. Thanks to our efficient installation teams on the ground, we were given an extension of the original four-year contract. We see our success as a general confirmation of the effectiveness of the SSI Resident Maintenance Service", evaluates Jan Mikkelsen, Customer Service & Support Manager at SSI Schaefer.
17 technicians from SSI Schaefer are permanently stationed at the ultra-modern, fully automated logistics facility at Carlsberg in Denmark. "SSI Schaefer offers us direct operational support, which is based on a situational maintenance. We are very satisfied with the maintenance solution that we have achieved together. However, it is an ongoing process that not only requires a constant focus, but also steady development", summarises Jesper Fabricius, Technical Director at Carlsberg.