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SSI Schaefer invests in Improved Maintenance Support Service

SSI Schaefer understands the importance of aftersales support and ongoing maintenance of distribution centre storage systems in providing warehouse operators with facilities that continue to maximise efficiency and offer a rapid return on investment.

Michael Gruber, Service Manager, SSI Schaefer, said: "However durable a storage system is, day to day operations within a warehouse or distribution centre will result in wear and tear on the structure. Regular inspections and ongoing maintenance of all systems are a must; warehouse operators can’t afford to have lengthy downtime periods due to faulty machinery or damaged storage equipment."

To further support its commitment to improved maintenance levels, SSI Schaefer has increased its existing fleet size with the addition of four new vans and has employed another field service engineer, taking the on-road team total to eight. The vans enable the team to carry a much greater amount of tools and spare parts, which helps when providing a 24/7 technician on call support service.

Michael Gruber continued: "The additional vans will help the team deliver a better level of after-sales care and ongoing maintenance support to our customers across the UK. Over the last two years a lot has changed regarding the scope of work we carry out – increased workloads combined with the amount of different systems that our team now services, meant it was crucial we increased our fleet size.

"We now service all of SSI Schaefer’s static and automated products including conveyors, picking systems, miniload systems and mobile racking systems and all work is carried out as swiftly and efficiently as possible to ensure minimum disruption to daily on-going work."

SSI Schaefer’s customer service and support unit promises high availability and long service life, economical operation and fast assistance in the event of a failure – they understand that customer oriented after-sales service and regular maintenance work are the most important approaches in optimising operating times and operational reliability of equipment and systems.

SSI Schaefer also offers a SEMA approved rack inspection and repair service for its products, with most spares being available from stock ensuring limited operational down time for its customers.

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