Hytera logistics and distribution two way radio communication product solutions

Superior service and support

A service and support package from leading TOYOTA forklift distributor, M&W TOYOTA Handling, has enabled one of the UK’s largest timber manufacturers to increase productivity and reduce maintenance costs.

Pontrilas Timber, a manufacturer of timber products including oak beams, oak fencing and decking boards, has selected M&W TOYOTA Handling to replace its 22-strong forklift fleet and provide a comprehensive service agreement which guarantees quick response times and minimal downtime.

Terry Evans, Hardwood Manager at Pontrilas Timber said: “M&W TOYOTA Handling worked closely with us to understand our needs and present a tailored package that would significantly improved productivity at our operation. Our forklifts are now serviced and maintained in much quicker times – previously, up to six trucks could be out of action in the workshop but since working with M&W TOYOTA Handling, this has been reduced to no more than one truck at any one time.”

“I have a fleet of 22 forklifts for moving stock around the yard and for loading and unloading of lorries. Fifteen of these are now TOYOTA trucks and I plan to change the rest within the next 12 months.”

Daniel Heathcote, Major Accounts Manager at M&W TOYOTA Handling comments: “Reliable forklifts are essential in ensuring this operation runs as effectively as possible. By working in partnership with Pontrilas Timber, we have tailored a service agreement to meet the company’s specific requirements. Not only does this include agreed levels of uptime and response times, but a spare forklift which can be used in busy periods or in the unlikely event of equipment failure.”

Check Also

Orders soar for new lift trucks, but manufacturers struggle to meet demand new UKMHA data reveals

Orders soar for new lift trucks, but manufacturers struggle to meet demand

Rising confidence as business looks for a swift recovery from a succession of pandemic-induced lockdowns …

MHW Latest Top Tweets