and job control for anyone with a mobile workforce. Leading wireless tracking company CMS Global Technologies of Swindon has extended its portfolio of products with the launch of Opera , a fully integrated web booking and job despatch/task information system that offers companies new levels of control of their mobile workforce.
Opera harnesses many of the strengths of CMS' existing SupaTrak and Mobile Worker solutions, and adds a new level of flexibility by removing the need for connection to a back office system, which until now has been a stumbling block for many companies wanting to increase access to, and the efficiency of, their mobile workforce.
The new system is totally standalone and portable, multiplying its possibilities for use by many different types of business and increasing its attraction to any company seeking to improve customer service and/or be able to monitor and control its operations more effectively.
Offering the ultimate in flexibility on the move, Opera works with any computer that has a web connection. It tracks movement and enables two-way job communication with any worker carrying a pda unit.
As well as storing day-to-day schedules/task lists, it can be used to alert mobile staff to task changes or job reassignment, including the facility to reconfigure destination coordinates. And because the connection is live at all times, controllers can be sure instructions have been received and understood via simple worker confirmation procedures performed on the pda keypad.
Additionally, when a job has been completed, the pda enables signature capture confirming time of delivery or completion of task along with photographs where required.
With the system also linked to a black box in the worker's vehicle, Opera also provides satellite tracking and vehicle telematics, enabling schedulers to see at once where all their staff are, be able to direct them to their destination using the onboard navigation facility, and get accurate feedback on mileage travelled and operation cost.
A particularly useful function is Opera's ability to be tailored to identify and speak to a specific group of workers, which makes it popular with companies providing a variety of mobile services and who need to ensure a properly qualified person is assigned to a particular job, not just the nearest.
Opera's on-screen tracking can be configured using different colours to distinguish between various groups of workers within the same fleet.
Whilst Opera has obvious appeal to companies delivering goods or operating teams of service engineers where schedules are important and movement flexibility is paramount, CMS stresses the independence of the system also makes it a practical solution for enhancing the efficiency of many other tasks involving mobile workers.
CMS Managing Director Jason Airey commented: “Flexibility and ease of use has always been the hallmark of the products and services offered by CMS and Opera is no exception.
“Having conducted a number of trials with our customers we are confident that this stand alone system will prove to be extremely popular amongst a diverse range of organisations attracted by the flexibility that Opera offers.”