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Swisslog logistics solutions win Frost and Sullivan Best Practices Award

Frost & Sullivan presents "2010 Best Practices Award – Pharmacy Automation Solutions" to Swisslog Healthcare Solutions

Based on its analysis of the European market for pharmacy automation systems, Frost & Sullivan named Swisslog Healthcare Solutions winner of the renowned "2010 Best Practices Award". The distinction recognizes Swisslog’s continued excellence in automated logistics solutions for healthcare institutions.

Swisslog’s pharmacy automation systems, PillPick and BoxPicker, provide complete automated solutions to pharmacies from packaging of medications to storage, dosage, dispensing, and logistics. The corresponding inventory management software offers supply chain control from the dock to the patient.

According to the analysis by Frost & Sullivan, Swisslog scores the highest marks based on the five criteria applied. These include the leverage of competitive intelligence, execution of competitive strategy, impact on market share, brand strength, and impact on customer satisfaction/value.

Pieter Feenstra, Head of Healthcare Solutions Europe, is pleased by this important recognition "which underscores the many advantages offered by Swisslog’s pharmacy automation systems: They reduce waiting time for patients, lower medication errors, prevent adverse drug events, and reduce operating costs for the pharmacy. The overall result is improved patient safety while enhancing pharmacy productivity and turnover." Moreover, Frost & Sullivan records that by providing a competent customer support with short response times, "Swisslog gains huge customer satisfaction and retention levels."

PillPick is an automated unit dose packaging, storage and dispensing system that utilizes the bar-code technology to prepare patient-specific medication while BoxPicker is a high-density automated pharmacy warehouse for the storage and dispensing of medications and supplies. A dual-temperature option for BoxPicker allows automated storage and picking of temperature-sensitive drugs that require refrigeration as well as room temperature storage within one automated compact unit.

Within Europe, Swisslog has installed such systems in Austria, Denmark, France, Italy, the Netherlands, Norway as well as Spain, and plans to expand in further countries. The growth potential of pharmacy automation systems in Europe is considerable, as most hospital pharmacies have either no automation or only basic automation systems in place. Swisslog is also a leading supplier of logistics solutions for hospitals in North America and Asia, offering a range of solutions which include pneumatic tube systems, automated guided vehicles and electric track vehicles.

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