Synaxon, the UK’s premier dealer group, has signed a strategic partnership with technology support specialist Centrex Services, to provide its members with direct access to Centrex’s full portfolio of nationally-available support and maintenance services.
Centrex Services understands that many resellers struggle to competitively provide their customers with the highest levels of after sales service; through Centrex, Synaxon members can now offer expertise at every stage of the service supply chain, from diagnosis to close.
The company provides a single point of contact for all requirements, from control centre support to break-fix repairs, on a broad range of IT products. Comprehensive service level agreements enable resellers to offer peace-of-mind to customers whilst driving higher revenues, profitability and reducing operating costs.
Derek Jones, Managing Director of Synaxon UK, says that the agreement is a response to the growing need amongst resellers and dealers for reliable third-party services.
"Being able to offer quality support and on-site maintenance and repair services is vitally important for reseller businesses. But doing that cost-efficiently across a broad spectrum of technologies can be a challenge. We are constantly listening to feedback from our members and it’s become apparent that many of them would welcome the opportunity to work with a focused partner who they can trust to deliver excellent levels of a service and support to end-users, without compromising the their own relationship with those customers in any way.
"The agreement with Centrex Services enables our members to partner with an established and highly-respected service organisation, with national coverage and a proven track-record, on preferential terms. It’s just one more way in which Synaxon is helping its members to deliver better services and build a stronger reputation with customers."
Glyn Dodd, Managing Director of Centrex Services, comments: "We are solely focused on making service and support simple for resellers to offer and deliver. Our whole ethos is centred on driving excellence through connected thinking and a single point of contact. We believe that customers shouldn’t pay for failure and we will work with Synaxon members to help them achieve higher levels of customer satisfaction and retention, whilst increasing revenues and reducing costs."
Founded in 2006 and with over 150 employees, Centrex Services operates its own UK-wide network, with 88 field technicians. It provides nationwide coverage with a four-hour business hours call-out capability and all engineers having fast access to replacement parts from 17 stock locations situated throughout the UK. Calls and incidents are managed from the company’s national contact and control centre in Milton Keynes.