MHW Magazine News and stories from the Materials Handling Industry
Road haulage firms’ call handling standards have come into question as the result of a major new study into telephone practice. The research conducted by audio branding specialist PHMG, which audited 135 companies in the road haulage sector, discovered the large majority risk losing custom by subjecting customers to generic …
Read More »Road haulage firms risk losing custom by playing generic music on hold says PHMG
