Automated warehouse solutions provider TGW is transforming its Lifetime Services (LTS) proposition so its customers can benefit from immediate access to round-the-clock specialist resource without the need for permanent on site support.
For customers who rely on the continuous availability of the automation technology, downtime is not an option. To maintain full availability of its equipment, TGW is providing a team of skilled mobile support technicians, who can perform preventive maintenance and replenish parts at its customers’ sites.
State-of-the-art software links selected customer sites to TGW’s central services centre, based at the company’s Northern European headquarters in Market Harborough.
Here, the software remotely monitors and analyses the performance of the installations. This enables trained technicians to detect any potential problems and identify when there may be a requirement for on-site technical support, or if the need for a replacement part is imminent.
As a result, permanent on site support can be kept to a minimum and optimum operational reliability can be achieved for the lifecycle of the equipment.
Nathan Goudie TGW Northern Europe’s LTS director says: “Each customer’s requirement is different, which means each solution is customised to their needs. This is a proactive approach, which is working well for customers who want expert help at their disposal, but without the need for a permanent workshop.”