TPN – The Pallet Network – has invested in a new ePOD system from mobile delivery management solution specialists, TranSend Solutions Ltd. The TranSend mobile ePOD app is fully integrated with the TPN Connect Solution as an added-value service providing members with a comprehensive electronic proof of delivery solution for the distribution of TPN palletised freight.
TPN operates a ‘hub and spoke’ distribution model where members operate with an allocated region, handling palletised freight through the TPN hub facility in Minworth, West Midlands. With an operation handling over 12,000 pallets each day, TPN needed an ePOD solution capable of tracking high volumes of trans-shipped pallets from their collection point to final delivery.
“For our Members, the TranSend application will improve the complete TPN delivery process from the point of driver log on and confirmation of load on board, through customer delivery and collection, to final return to depot. It operates in real time to provide members with clear and comprehensive ‘live’ information of what is happening with each delivery and how that complies or deviates from the plan, highlighting exceptions as they occur,” explains Mark Duggan, Commercial Director at TPN.
“The adoption of TranSend ePOD provides our Members with real value through transparency of information as it happens; it replaces manual POD processing with indisputable and immediate ePOD; it enables immediate response to customer queries; it manages and monitors compliance with customer service levels. All of which saves time, improves performance and reduces operational costs.”
TPN Members can download the TranSend ePOD app onto any Android device offering full flexibility to the Member Depots. This means that sub-contractors can use the same app and operate in exactly the same way.
Using the TranSend app, the driver is taken through a series of user-prescribed processes with clear instructions on the device to ensure that all collection and delivery data is recorded, in real time, including any discrepancies.
“TPN is an innovating company that is committed to customer service excellence and offers its Members added value through streamlining and automating its delivery operation. TranSend has been widely adopted by transport operations to save time and reduce costs by automating manual processes. Through full visibility of the delivery process, they operate more efficiently, improve driver and vehicle utilisation and provide a more pro-active customer service. We are delighted to be working with TPN on the roll-out of this new service for their Members,” says David Cook, Managing Director at TranSend Solutions Ltd.