Trakm8’s quick thinking customer service staff located a stolen vehicle within three minutes for Jewson, one of three stolen vehicles located through the user friendly SWIFT web portal this year.
Jewson had a Vauxhall Vectra stolen, but it was recovered within 20 minutes by Trakim8 customer service staff. Whilst Ellison’s and Matthew’s Transport have also had vehicles located by smart thinking Trakm8 customer service staff this year.
Suzie Kellaway, Customer Service Manager at Trakm8, said: ‘We were really proud to have found the vehicle that quickly. We thought on our feet and sent a message to the unit to give us its latitude and longitude. We then cross referenced it with SWIFT to make sure it was correct and sent the location details to Jewson. Jewson had the vehicle’s location in their hands within 3 minutes, and it was recovered in 17 minutes.’
Jewson had the vehicle back in service very quickly so service levels were not affected.
Matt Gover, Transport Distribution Manager at Jewson, said: ‘"Jewson have worked with Trakm8 for 2 years now and it is reassuring to know that there is a dedicated customer service team in place who are trained to respond swiftly in this type of emergency situation. The recovery of the vehicle was professionally handled and caused minimal disruption to our business"
As well as accurately tracking vehicles, the SWIFT web portal is a user friendly way of viewing various reports including accurately measuring CO2 emissions, fuel usage and idling time.
John Watkins, Trakm8 CEO, said: ‘SWIFT is such a flexible and user friendly portal. Not only is it infinitely scalable, but in one place you can download a multitude of important reports, track all of your fleet and receive alerts.’
SWIFT is available in three packages, SWIFT Premier – the flagship package with CANbus connectivity, SWIFT Advanced – designed for mid sized fleets, and SWIFT Classic – for simple track and trace.