New research on parcels services for consumers and small businesses by Apex Insight sheds light on a key growth segment of the parcels market
Having fallen in the aftermath of the 2009 economic downturn, growth is now speeding up in the £8bn UK parcels market as traditional carriers and new entrants develop better models to meet home shopping and consumer demand.
The three main segments (business-to-business, business-to-consumer and consumer/small business-consigned parcels) were traditionally seen as separate markets, served by different providers. However, there has been convergence as home shopping growth has made consumers increasingly attractive to serve, drawing business carriers such as UPS, City Link and UK Mail to increase their focus on the area where they believe they can serve it profitably. At the same time, consumer-focused carriers like Yodel have invested in systems and sought business customers. New services have been developed by both carriers and third parties, such as internet brokers and parcel shop networks, to give consumers and small businesses access to a much wider range of services.
Home shopping has fuelled growth in the business-to-consumer segment throughout the last decade as penetration of broadband, smartphones and tablet computers have risen. The challenge for operators has been to develop a model to serve home deliveries profitably, so they can obtain exposure to this growth segment – which now represents almost a quarter of the market – without damaging their overall economics and impacting service levels for premium business-to-business customers. Latest data confirms that the economy has now started to recover, although later and more slowly than previously forecast, suggesting stronger performance can be expected in business-to-business parcels than in the recent past.
The UK market remains relatively fragmented with consolidation occurring at a slow pace. The only significant merger in the last year has been the incorporation of Nightfreight into DX Group. City Link was divested by Rentokil Initial into private equity ownership (Better Capital) while UPS’s attempt to acquire TNT was disallowed by EU competition authorities.
While overall industry profitability remains low, several operators earn healthy margins and the overall picture is distorted by on-going turnarounds at City Link and the old DHL Domestic business, now owned by Yodel.
Factors such as quality of operations and fit with segment focus have proven to be far more important than the effects of scale in determining profitability.
The full study: UK Express Parcels: Market Insight Report 2013, is based on Apex Insight’s model of the market – first developed in 2004 and regularly updated since – plus market interviews and extensive research. It contains market forecasts and comparisons of the business models of leading operators and is available from apex-insight.com/research