Vehicle Vision supports the FTA expand its use of personalised video for inspection services

Vehicle Vision, the developers behind the pioneering Audi Cam service for Audi UK have been chosen by the Freight Transport Association (FTA) to support the expansion of video in its industry leading Vehicle Inspection Service (VIS). The FTA is one of the biggest business groups in the UK, supporting, shaping and standing up for efficient logistics. The FTA VIS service was introduced in 1966 and has become one of the most established and highly recognised services offered to its members. The VIS team of engineers cover the UK and Republic of Ireland and works with some of the biggest names in logistics, as well as SME’s. VIS field engineers will use the Vehicle Vision app from their mobile phones to support their various inspection types and upload the personalised videos to the FTA’s driver and fleet compliance Vision platform for reporting and communication to FTA members. Working to a tight deadline, Vehicle Vision liaised with the FTA to integrate its system into the FTA’s Vision platform and field engineers were trained online, leading to a successful launch in August. Jerry Kane, Commercial Director at FTA said: “As the UK’s largest trade association for Logistics, our mission is to support safe and efficient operations within our sector. Our industry leading Vehicle Inspection Services are now being further enhanced by the option of a video to demonstrate faults in a way that narrative or photographs just can’t show. We have been providing this service for a major HGV OEM since 2016 and now have a desire to make it available to all our customers across the UK. Having looked at the service providers in this sector, Vehicle Vision demonstrated their capability and appetite to help us achieve our objective and we look forward to working with them.” Steve Dean, Vehicle Vision Managing Director said: “We’re delighted to be supporting the FTA with their video expansion plans, it’s a privilege to be working with such a respected and influential association. As in this project, personalised video is a powerful business tool: presenting customers with evidence rather than telling them; demonstrating transparency in processes; and enhancing trust in relationships. Personalised video is a natural progression for many inspection, service and repair functions and we have a proven platform to help businesses achieve their ambitions.” The themes of demonstrating transparency and enhancing trust are common across multiple industries – automotive, logistics, construction, utilities and repair. It has become the norm for many service and sales providers to quickly and easily show their customers rather than just telling them.

More about Vehicle Vision International

From its head offices in Leicestershire, UK, Vehicle Vision specialises in delivering class-leading personalised video systems for service, sales, mobile repair and inspection environments. Established in 2010, their innovative app and web-based software products are trusted tools and used internationally by brands and businesses. Creating trust and demonstrating transparency, the personalised video systems are proven to increase customer satisfaction and customer spend. The Vehicle Vision Service, Repair and Inspection products enable technicians/engineers to send customers personalised video presentations of their inspections, explaining what they have found and outline their recommendations. Customers receive branded communications and can review their video on any device (mobile, tablet or desktop computer). If applicable, customers can approve any recommended work online with confidence. A web administration portal provides business users with the tools to manage and monitor their Vehicle Vision personalised video programme. The Vehicle Vision Sales system enables sales environments to produce dynamic, personalised video presentations of used or new products e.g. equipment, vehicles etc – bringing the forecourt/showroom to customers – viewable anywhere, anytime and on any device; confirming more appointments; increasing distance sales; and creating trust and confidence in the sales process. Contact: Mal Rooney Vehicle Vision Tel: +44(0)116 216 85 55 www.vehicle-vision.com