Last October, Exact Logistics, based on the Dunchurch Trading Estate in London Road, Rugby, linked up with German transport system CTL which is owned by 120 individual transport firms who join forces to deliver and collect pallets across Germany and Europe.
Exact Logistics achieved a rare 100 per cent service performance in June for on time delivery and collections – less than a year after linking up with the organisation.
Adam Shuter, managing director of Exact Logistics, said in the logistics sector, providing a first-class service every time was paramount.
"As a new member of CTL we are delighted to achieve 100 per cent on time performance for our partners as it gives them real confidence in our service quality," he said.
"We have achieved this performance through careful attention to detail, by checking all delivery or collection information and by providing the maximum amount of information to our delivery partners to nip any potential problems in the bud before they leave our depot.
"We have invested in our own software system to assist us and applied our skills built up in UK distribution to the international market to make sure everything is correct before the pallets leave for their destination whether that is Berlin or Birmingham.
"It is satisfying to know that when we delivered our CTL partner’s goods in June we got it right 100 per cent of the time which is pretty exceptional to not make a single mistake."
And the Rugby company is stepping up its overseas marketing after launching a new German website and starting a quarterly newsletter.
Exact Logistics has been working with Asset Language Management from Henley-in-Arden after finding out about its translation services at a UK Trade & Investment (UKTI) seminar organised by the Coventry and Warwickshire Chamber of Commerce.
"Whilst we want to maintain our British identity we recognise that it is important to communicate with our customers in their language," explained Karen Shuter, sales and marketing director.