NetDespatch, the web-technology innovator for the express transport sector, has reported a 100 per cent increase in business over the year. This increase relates to jobs being processed using NetDespatch web services, with data for millions of parcels and packets booked, tracked and delivered being processed through the system each month. The Marlow-based company has forged ahead with its Software as a Service (SaaS) platform, attracting new customers both in the UK and internationally, including Home Delivery Network (HDN), Collect+, New Zealand Post and Nordic Parcels.
"2009 has been a very successful year for NetDespatch. Thanks to the hard work of our people and a high customer service ethic, our customer base has increased, our revenues have grown substantially and we are set for a great year ahead of us. In the light of the economic climate we could not have asked for a better end-of-year result. The company is poised for continuing success in 2010," says Becky Clark, CEO, NetDespatch.
NetDespatch specialises in 'on-demand' software that simplifies a myriad of express parcel and packet collection and delivery operations. NetDespatch solutions require no up-front investment in hardware or software with the fully-managed and hosted services accessed via any Internet-linked PC or PDA. NetDespatch Velocity has set the standard world-wide for online booking, tracking and systems integration, simplifying the whole process of quotation, booking, creating labels and manifests, shipment tracking and management information. During 2010 NetDespatch Velocity became the preferred web booking solution for customers of HDN, the UK's largest dedicated home delivery network, as well as powering the entire web services processing platform for Collect+ - a new parcel returns and collections service available through PayPoint stores nationwide
NetDespatch continues to innovate in order to produce affordable software and web services, the latest addition to the NetDespatch portfolio being an advanced mobile application called Agility. It uses the full power and seamless integration of the NetDespatch platforms to provide an 'out of the box' end-to-end multifunctional solution for any size fleet. Agility allows users to scan parcels throughout the delivery cycle, at point of collection, in the depot, in the hub, onto a delivery vehicle, as well as capturing signatures and other information at point of delivery. The solution is highly configurable allowing different users to share the same device for different operational requirements.
Working with New Zealand Post, NetDespatch has developed their ingenious RedClick International shipping system. This completely automates document production for all postal services, saving New Zealand Post customers hours of manual effort by eliminating complex paperwork. The user-friendly system provides simple web forms with built-in intelligence to request only the required information for each type of activity, and then automatically produces postal labels with the correct indicia as well as CN22 and CN23 Customs Declaration forms for international shipping.
NetDespatch also made the news in 2009 with a Postal Technology International award for SecureScan, the secure Proof of Delivery (POD) solution. This innovative solution uses a clever combination of cryptography and wireless communications to give fully authenticated POD, without the need for a signature. The system creates a matched pair of unique encrypted digital barcode tokens. One of these is sent to the recipient via email or as a text message, the other is incorporated within the parcel label. Both have to match at the point of delivery to assure delivery of the parcel to the correct recipient.
"We have demonstrated throughout 2009 that we lead the field in our market by providing cost-effective, easy to implement enterprise strength solutions. We have consistently continued to help express delivery and postal companies to deliver the goods, both physically and in terms of customer satisfaction. With HDN and Collect+ we have been selected by two large scale customers who saw the opportunity to create new services by using our solutions. Further afield, New Zealand Post has created competitive advantage, and is set to revolutionise the way in which overseas postal services operate. We look forward to further NetDespatch success in 2020 through continuing product innovation," concludes Becky Clark.