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World beating backhoe and customer support businesses honoured

Two JCB companies – one manufacturing the world's best-selling backhoe loader and the other providing aftermarket support to global customers – are today honoured with Queen's Awards for Enterprise.

The Rocester-based Backhoe Loader business unit and Uttoxeter-based JCB Service each receive an Award in the International Trade section. The double success, honouring a substantial growth in exports for the two companies between 2004 and 2006, means the JCB Group has now won 23 Queen's Awards since being presented with its first in 1969.

JCB Chief Operating Officer Matthew Taylor said: “We're delighted to have won two Queen's Awards. This is a great honour for JCB and also for the employees and dealers around the world who have made such a major contribution to the growth in exports between 2004 and 2006.”

The JCB Backhoe Loader business unit designs and manufactures backhoe loaders for sale in 90 countries around the world and between 2004 and 2006 increased sales by more than 35 per cent. JCB is the world's number one manufacturer of backhoe loaders, a product invented by JCB's founder, the late Joseph Cyril Bamford in 1953. Fifty-five years on, the product continues to evolve and today the company has the largest range of backhoe loaders in the world with more than 30 different variants.

While the concept is mature, JCB continues to be at the forefront of innovation and development of the backhoe. The latest addition to the range is the Midi CX, a miniature version of the famous 3CX and 4CX models aimed at landscaping, meeting the needs of contractors, rental companies, small builders and local authorities.

The company manufactures more than one-in three backhoe loaders sold around the world and the JCB backhoe is so well known that the word JCB is now part of the English language and is listed in the Oxford and Collins' Dictionaries as the definition of a hydraulically operated digger.

JCB Service, which increased its sales by more than 36 per cent between 2004 and 2006, provides aftermarket support to JCB's global customers via its dealer network. The company, based at the World Parts Centre, Uttoxeter, sells parts for the full range of JCB construction and agricultural machines as well as providing field and office-based technical product support for dealers and end users worldwide. The company provides customer support through a network of 650 JCB dealers in more than 150 countries.

JCB dealers provide a 24-hour on-site breakdown service supported by 12 parts warehouses around the world, carrying 150,000 parts for the 290 different JCB products. These facilities are capable of supplying the correct parts within 24 hours to most areas or the world.

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