UK parcel delivery company, Yodel, has announced that it successfully handled over 14 million parcels* in the run up to Christmas.
The company invested heavily in detailed planning, which began in the spring, in order to ensure great service and meet retailer and shopper demands. This included intensive forecast demand processes and increasing its operational capacity with additional temporary service centres and 15 contingency warehouses and increased storage at its busiest locations.
Yodel also invested heavily in recruiting temporary workers earlier to ensure extended training, boosting its peak workforce to 16,000, and deliveries were increased to seven days a week in order to cope with the additional parcel volumes throughout December.
Dick Stead, chairman of Yodel, commented: "Our planning paid off and, despite flooding in some areas, all of our nationwide service centres were clear at close of play on Christmas Eve with the exception of a small number of parcels, where we were either unable to obtain access to the address or the addressee was unavailable to sign for them.
"As always we will be reviewing our peak performance and seeking to work with our retail clients to innovate and further improve the service in 2013."
Yodel’s positive peak saw a number of major clients transfer parcel volume over to the delivery giant as other suppliers struggled and a number of new business wins are expected to be announced in the New Year.
* The above volume figures are based on deliveries and collections made between 1st December and 24th December 2012.