Zonal increases response times with ByBox Locker Service

Zonal Retail Data Systems, the UK’s leading supplier of end-to-end EPoS solutions for the hospitality industry has started using a pioneering seven day delivery service offered by solutions specialists ByBox. Operating 365 days a year, the service is unique in that deliveries are made to a locker network, rather than to a home address or depot.

The service makes the process of delivering and returning parts easier and more convenient for Zonal’s engineers; parts can be ordered up to 11pm and delivered into the lockers before 8am the next day. Engineers are alerted by text and email when parts are delivered and can then collect with ease using a custom card or key.

Using the locker delivery method, Zonal’s engineers are able to install, repair and replace EPoS systems easier and faster, this is crucial for Zonal’s customers who rely on the systems to manage their sites and estates more effectively and to generate larger profit margins. Engineers can also return items with ease by simply placing bespoke labels onto parts and placing them in a locker – ByBox then ensures they get to the correct return destination. The process is quick, convenient and has led to increased efficiency.

With the lockers located at convenient locations such as petrol stations, supermarkets, shopping centres and sports grounds, they are within close proximity of engineers, allowing parts to be collected and returned with minimal fuss.

Zonal’s software and purpose built hardware is installed in pubs, bars, restaurants, hotels and a diverse range of leisure complexes, such as football stadiums, theatres, clubs, holiday villages and bowling alleys. Its customers include Fullers, Greene King, JD Wetherspoon, Regent Inns, Belhaven, Bourne Leisure, Newcastle United Football Club, Outback Restaurants and Ministry of Sound.

With many of its customers operating seven days a week, Zonal knew it needed a distribution method which did the same. ByBox produced a bespoke service package which met their needs; the lockers are accessible 24 hours a day and ByBox has a first time pre 8am delivery success rate of 99.77%. Both companies deliver world-class solutions built around individual customer needs and working together ensures they stay at the top of their fields.

Mike Hood, Technical Services Manager at Zonal Retail Data Systems said: "Our customers demand the very best service and working with ByBox ensures that is exactly what they get. We pride ourselves on increasing our customers’ revenue and decreasing their costs – we do this by always using the best and most efficient processes. The ByBox locker service is the quickest and most effective distribution system in the market and we are extremely pleased with their service."